Email: [email protected]
What to include: Facility name and Medicare certification number. URL of the realrating.care page you are referencing. Link to the official Medicare nursing home profile if reporting a mismatch.
Resident safety: For emergencies call 911. Nursing home complaints and ombudsman services are handled by state and federal agencies — see Help & hotlines for direct numbers.
Official help lines (U.S.):
- Medicare (general)
1-800-633-4227
TTY: 1-877-486-2048 · 24/7 - Eldercare Locator (HHS)
1-800-677-1116
Mon–Fri · Connects to local ombudsman & aging services - CMS Nursing Home Complaint
State survey agency
File through your state health department or Medicare.gov - Emergency
911
Immediate danger to a resident