When to call whom: Immediate danger — call 911. Medicare coverage or nursing home quality questions — call Medicare or use the official nursing home compare tool. Find local ombudsman or aging services — Eldercare Locator connects you by ZIP code. Data errors on realrating.care — email [email protected] with the facility page URL.
Eldercare Locator (HHS)
1-800-677-1116Mon–Fri · Connects to local ombudsman & aging services
Official website →CMS Nursing Home Complaint
State survey agencyFile through your state health department or Medicare.gov
Official website →File a nursing home complaint: Medicare beneficiaries can report quality concerns through the official Medicare Care Compare portal, which routes complaints to the state survey agency responsible for inspections. Eldercare Locator at 1-800-677-1116 can connect you to your local Long-Term Care Ombudsman.
About our data:Ratings and risk scores come from Medicare's public nursing home files and refresh after each quarterly CMS release. Each facility page links to the source profile. Read our editorial policy for how we handle corrections.